These Terms and Conditions (“Agreement”) govern your use of the software, services, and related materials provided by Wolf Digital Lab. By accessing or using our software and services, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our software and services.
Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, revocable license to use our software and services solely for your internal business purposes. You shall not modify, reverse engineer, decompile, or disassemble any part of the software.
You agree to pay the fees as specified in our pricing terms for the use of our software and services. Payment terms and methods will be outlined in your subscription agreement.
Our software, services, and any related materials are protected by intellectual property laws. All copyrights, trademarks, trade secrets, and other intellectual property rights belong to us. You shall not reproduce, distribute, or create derivative works based on our software without our explicit consent.
We are committed to protecting your data and privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal and business information. By using our software and services, you consent to our data practices as described in the Privacy Policy.
Our software and services are provided “as is” without any warranties, express or implied. We do not warrant that our software will be error-free, uninterrupted, or free of viruses. You assume all risks associated with your use of the software.
In no event shall we be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with your use of our software and services.
We reserve the right to terminate or suspend your access to our software and services at our discretion, with or without cause and without notice.
This Agreement shall be governed by and construed in accordance with the laws of Texas. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Texas.
We reserve the right to modify or update these terms at any time. You will be notified of any changes, and continued use of our software and services after such changes shall constitute your consent to the modified terms.
By using our software and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
1- Customer is not eligible for a Refund in case of change of mind, requesting the Refund after putting the project on hold for more than 48 hours.
2- When the initial service concepts are presented to you, you can ask for modifications. However, once you have approved the designs, any further changes will come at an additional cost, and there will be no provision for refunds.
3- If you request a refund before the delivery of the initial design and concepts, you will be entitled to receive it (with a 10% deduction for service and processing fees).
4- If a request for a refund is submitted within 48 hours of the initial delivery, the customer can receive a refund of 66% of the purchase price, but a service and processing fee of 10% will be deducted from the refund amount
5- If a request for a refund is submitted within 48-120 hours after the initial design delivery, then the requester can receive a refund of 33% of the payment (excluding a 10% fee for service and processing).
6- Refund requests made more than 5 days after the initial delivery will not be accepted. Nevertheless, you can reach out to us regarding any issues as we strive for complete customer satisfaction.
7- If you haven’t done anything with your order for 30 days after placing it, you won’t be able to get a refund. If you want to start working on your design order again, there will be a fee based on your specific project.
8- Once the final files are delivered you do not qualify for refund.
9- Once the storyboard for the video animation package has been delivered and approved, or the video animation has been launched, there will be no possibility of receiving a refund.
10- If the initial animation is delivered successfully, any requests for a refund regarding Service packages will no longer be valid.
11- The Fair Usage Policy is relevant to all revision requests, and it states that each customer can request up to three rounds of revisions per phase to ensure that the policy is adhered to. If a customer wants a refund, they should contact the support department. Wolf Digital Lab has the authority to evaluate refund requests on a case-by-case basis based on the violation of the user agreement. For Wolf Digital Lab.
